VERY IMPORTANT: READ THIS RIGHT NOW!
please remember it is YOUR JOB to make sure you are in contact with us about your support questions, requests, and anything you need related to your products… so you will need to be on the lookout for emails from email@example.com (its a good idea to white list this address) this is where your tickets will go… PLEASE DO NOT EMAIL ME AT THIS ADDRESS… this is only for support tickets… it is an unchecked address.
TO SUBMIT YOUR SUPPORT TICKETS USE THESE LINKS:
as soon as you submit a support ticket you will get an immediate reply email like this:
if you DO NOT get this email right away make sure you check your spam filters to see if it is in there… IF IT IS… please make sure you white list the email address by dragging the email into your primary folder or right clicking and choosing the white list options… if you don’t know how to white list an email: http://www.whatcounts.com/how-to-whitelist-emails/
then… wait for a reply… you should get a reply within 2-3 days… sometimes sooner (we do not work weekends) your reply will look like this:
when you open the reply it will look like this:
IMPORTANT: DO NOT REPLY TO THE EMAIL… IT WILL NOT GET ANSWERED.
INSTEAD… CLICK THE LINK IN THE EMAIL AND REPLY TO THE TICKET.
CLICKING THE LINK WILL TAKE YOU TO A PAGE THAT LOOKS LIKE THIS WITH ALL OF OUR CONVERSATION ON IT AND WHERE YOU CAN REPLY:
PLEASE FOLLOW THESE DIRECTIONS EXACTLY – DO NOT CALL OR EMAIL US ANY OTHER PLACE OTHER THAN THIS SUPPORT SITE.
IF for some reason the tickets are not working… please look for us on live chat… its the little chat icon with my picture on it at the bottom of all my sites.
thank you for following this tutorial,